Dear Valued Patients and Families,

We know that there’s widespread concern in our community about the Coronavirus Disease 2019 (COVID-19), and we want you to know that your health is Hancock-Smith Pediatric & Behavioral Health’s top priority.

With the increasing uncertainty and growing number of infected individuals around the world, we encourage you to take responsibility for yourself and your family. As the risk expands, it is important to continue to take a proactive approach to minimize exposure. Please see some tips from the CDC below.

    • Clean your hands often: Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol.
    • Avoid close contact: Avoid close contact with people who are sick. Put distance between yourself and other people.
    • Stay home if you are sick: Stay home if you are sick, except to get medical care. If you are exhibiting symptoms of respiratory illness, I urge you to stay home, take care of yourself, and seek medical help when appropriate.
    • Cover coughs and sneezes: Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Please refer to the CDC's dedicated 2019-ncov website for additional information, and maintain awareness by checking the official communications from the Centers for Disease Control and World Health Organization.

How We are Being Proactive

Hancock-Smith Pediatric & Behavioral Health is continuing temporary changes to promote and reinforce you, your family's, and our community's safety and health. These changes include moving all therapy sessions to telehealth sessions (i.e. internet video sessions). If you do not have a telehealth consent form on file, one will be sent to you via our patient portal. The method with which we will be providing telehealth services is via the same platform as our patient portal (i.e. Simple Practice). This platform is HIPPA compliant and will continue to protect your health information.

Please click on the guides from SimplePractice with instructions for accessing appointments via telehealth as well as general management of our patient portal.

If you and/or your family are not able to complete video telehealth sessions, phone sessions will be available. Research shows that telehealth appointments can be just as effective as in-person appointments, and we can continue your care without interruption. If you (or your family) have an appointment scheduled during the months of March, April, and May it has already been converted to a telehealth appointment and you should have received a link for the appointment (s). If you wish to cancel any of your appointments, please do so within 24 hours of the scheduled appointment date and time.

**Please note that insurance providers and/or third-party payors may not cover and/or reimburse for telehealth services. All non-covered fees are the responsibility of the patient.

These changes will extend through the month of May and will continue as needed. You all will be informed of all changes each step of the way. If you have questions or concerns please contact us via secure messaging (via the patient portal), email, fax, and/or telephone. If a mental health emergency arises, please contact 911, or go to the nearest ER.

Thank you for being the best part of our practice! As always, we look forward to continued connection with you and your family.

Anyaliese D. Hancock-Smith, PhD
Anyaliese D. Hancock-Smith, PhD
Licensed Clinical Psychologist (PY 9269)
National Register Health Service Psychologist
Owner, Hancock-Smith Pediatric & Behavioral Health, LLC